At Wandabowen Bag, we are committed to delivering your handbags and bags efficiently and providing clear, fair refund procedures. This Shipping & Refund Policy applies to all purchases made through wandabowen.com.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly extended. Customers will receive an order confirmation email once the purchase is successfully completed.
Once shipped, a tracking number will be provided where applicable. Customers are responsible for ensuring that shipping information is accurate at the time of purchase. Wandabowen Bag is not liable for delivery issues caused by incorrect or incomplete addresses.
Shipping Time & Delivery
Estimated delivery times vary depending on destination and carrier. International shipping timelines may be affected by customs clearance procedures, local holidays, or external logistics delays beyond our control.
While we strive to ensure timely delivery, Wandabowen Bag cannot guarantee exact arrival dates. Shipping timelines provided on wandabowen.com are estimates and not binding commitments.
Customers are responsible for any customs duties, import taxes, or local fees imposed by their country.
Lost or Delayed Packages
If a package appears delayed beyond the estimated delivery timeframe, customers should contact supportnow@wandabowen.com for assistance. We will coordinate with the carrier to investigate the issue.
For packages confirmed lost by the carrier, we may offer either a replacement or refund after verification.
Return Eligibility
We accept returns under the following conditions:
- The return request is submitted within 30 days of delivery.
- The handbag or bag is unused, undamaged, and in its original packaging.
- Proof of purchase is provided.
Items that show signs of wear, misuse, alteration, or damage caused by the customer are not eligible for return.
To initiate a return, customers must contact supportnow@wandabowen.com for authorization and return instructions. Unauthorized returns may not be accepted.
Refund Process
Once the returned item is received and inspected, we will notify the customer regarding approval or rejection of the refund.
Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on the financial institution.
Shipping fees are generally non-refundable unless the return is due to a verified defect or shipping error caused by Wandabowen Bag.
Exchanges
If a customer receives a defective or incorrect item, we will provide a replacement or refund after verification. Customers must notify us within 7 days of delivery for damaged or incorrect products.
Non-Returnable Items
Certain items may be designated as non-returnable if specified on wandabowen.com at the time of purchase, including clearance or final-sale items.
Wandabowen Bag reserves the right to refuse returns that do not meet the above conditions.